Creating a Trimly account is simple. Click the "Sign Up" button on our homepage, enter your email address, create a password, and select whether you're a Trimly or customer. Trimlys will need to complete additional profile information including services offered and availability. The entire process takes less than 5 minutes.

If you've forgotten your password, click the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you a password reset link. For security reasons, this link will expire after 24 hours. If you don't receive the email, check your spam folder or contact our support team.

Yes, you can maintain both types of accounts with the same email address. After logging in, you'll be able to switch between your Trimly profile and customer profile using the account switcher in the top-right corner of the dashboard. This is particularly useful for Trimlys who also book appointments with other professionals.

After creating your Trimly account, you'll be guided through the profile setup process. You'll need to add your profile photo, experience, specialties, and examples of your work. You can also set your working hours, available services, pricing, and location. The more complete your profile, the more likely customers are to book with you.

Managing your availability is easy with our calendar system. Set your regular working hours, block off time for breaks or personal appointments, and even set recurring time off. You can also use the instant blocking feature to quickly mark yourself unavailable when unexpected events arise. All changes sync immediately, so customers will always see your up-to-date availability.

Trimly handles all payment processing securely. Customers pay through the app when booking, and funds are transferred to your connected bank account or payment service (like paystack or Opay) either immediately or on a weekly basis, depending on your preference. We charge a small processing fee of 2.9% + 0.30 per transaction, which is industry standard. You can track all your earnings in the financial dashboard.

Booking an appointment is straightforward. Browse available Trimlys by location, read reviews, and view their portfolios. Once you've found the right Trimly, select the service you want, choose an available time slot, and confirm your booking. You can add your haircut preferences or special requests during checkout. Payment is processed securely at the time of booking.

Yes, you can cancel or reschedule through the app. Navigate to "My Appointments," select the booking you need to change, and choose "Reschedule" or "Cancel." Please note that each Trimly sets their own cancellation policy, which may include fees for late cancellations (typically within 24 hours of the appointment). Full details of the cancellation policy are shown at the time of booking.

After your appointment, you'll receive a notification prompting you to leave a review. Rate your experience on a 5-star scale and leave detailed feedback about what you liked or areas for improvement. You can also upload a photo of your haircut if you choose. Reviews are vital for helping Trimlys improve their service and helping other customers find the right Trimly for their needs.

Trimly offers three subscription tiers: Basic (N25/month), Pro (N50k/month), and Premium (N100/month). The Basic plan includes appointment booking, payment processing, and basic analytics. Pro adds advanced scheduling tools, customer management, and marketing features. Premium includes all features plus priority support, custom branding, and advanced business analytics. Annual plans receive a 20% discount.

Beyond the subscription fee, there's a standard payment processing fee of 2.9% + 0.30 per transaction. We don't charge any hidden fees or setup costs. For Trimlys who prefer not to pay a monthly fee, we offer a commission-based option where you pay 5% of each booking instead of a monthly subscription. This is ideal for part-time Trimlys or those just starting out.

We offer a 30-day money-back guarantee on all new subscriptions. If you're not satisfied with our service within the first 30 days, contact our support team for a full refund. For annual subscriptions, we offer prorated refunds if you decide to cancel part-way through your billing cycle. Note that processing fees for completed transactions cannot be refunded.